PepsDirect Refund & Shipping Guidelines

At PepsDirect, we are committed to providing high-quality research peptides with exceptional service. If you’re not fully satisfied with your purchase, we offer a 30-day refund guarantee, subject to the conditions outlined below:

Refund Policy

Eligibility

• Products must be unopened, unused, and in original condition.

• Opened products are not eligible for refund unless specifically approved on a case-by-case basis.

Refund Request Window

• Refund requests must be submitted within 30 days of the purchase date.

• Requests made after 30 days are not eligible for a refund.

How to Request a Refund

• Email: service@pepsdirect.com

Once your request is received and reviewed, we will provide detailed return instructions.

Return Shipping

• Customers are responsible for return shipping costs.

• We strongly recommend using a trackable shipping service to ensure your package arrives safely.

Refund Processing

• Refunds are issued to the original payment method after product inspection.

• Please allow a few business days for the refund to appear in your account.

Shipping Issues

If your order arrives damaged, incomplete, or incorrect, please contact us immediately at . We will resolve the issue promptly with a replacement or refund as appropriate.

Order Cancellations

• Please order carefully, as orders are routed for fulfillment promptly.

• Once shipped—orders cannot be changed or canceled.

Shipping Policy

• We currently ship to U.S. addresses only.

Carrier Delays

PepsDirect is not responsible for delays caused by:

• Weather conditions

• Carrier service disruptions

• Other factors beyond our control

Address Accuracy

• Please verify your shipping address during checkout.

• PepsDirect is not responsible for delivery issues due to incomplete or incorrect addresses.

Delivery Confirmation

If tracking information shows your package was delivered but you did not receive it:

• First, contact the carrier (UPS, DHL, USPS, etc).

• If unresolved, email us at within 7 days of the listed delivery date.
  We will assist in filing a claim, though we are not liable for packages marked as delivered.

Need Help?

Our support team is here for you. If you have any questions or concerns, don’t hesitate to contact us.